1. Who we are

KHOJA Fine Jewelry ("KHOJA", "we", "us", "our") is a private, by-appointment fine jewelry house operating from Calgary, Canada and Johannesburg, South Africa. For privacy questions contact karim@khojafinejewelry.com.

2. Information we collect

• Identity & contact details you provide (name, email, phone, location).
• Project information you share for bespoke commissions, appraisals, or repairs.
• Appointment details captured through Calendly when you book a consultation.
• Basic analytics (pages visited, device type, referrer) collected when you use our site.

3. How we use it

• To respond to enquiries, prepare quotations, and deliver commissioned work.
• To schedule and confirm consultations.
• To comply with legal, tax, customs, and anti-money-laundering obligations.
• To improve our website and services.

We do not sell your personal information and we do not share it with third parties for their own marketing.

4. Service providers

We rely on a small number of trusted providers to operate our business, including Calendly (appointments), email and messaging providers, payment processors, and shipping/insurance partners. Each receives only the information needed to perform their role.

5. Cookies

We use a minimal set of cookies for site functionality and anonymous analytics. You can disable cookies in your browser at any time.

6. Your rights

Subject to applicable law (including Canada's PIPEDA, Alberta's PIPA, the South African POPIA, and the EU/UK GDPR where relevant), you have the right to access, correct, or request deletion of your personal information, and to withdraw consent. To exercise these rights, email karim@khojafinejewelry.com.

7. Retention & security

We retain client records for as long as needed to service warranties, appraisals, and legal obligations. We use reasonable technical and organisational measures to protect your information.

8. Changes

We may update this policy from time to time. The "last updated" date above reflects the current version.